We were in the mood for some Chinese food one evening, and really didn't feel like hitting Panda Express again (although in hindsight, it would have been a better choice.)
We had tried a Pei Wei in San Antonio in the fall of 2012. I wasn't overly impressed then, but thought we'd give it another shot. We were over on the west side of town geocaching and this one was close to where we finished for the day.
We came in on an early Friday afternoon and the place wasn't very busy so we thought we'd be able to grab a quick meal with some decent service. We placed our order for two steak lo mein dinners with a side of pork rolls. We sat down and waited...and waited...and waited while our food sat dying on the pass. Finally the three busboy/waiters came in from their smoke break on the patio. They brought Brenda's food over and then the pork rolls. We asked about my dinner and said that was it. We pulled out the receipt and sure enough, even though the cashier repeated back that we ordered 2 lo meins, he only rang us up for one. Since I already had a bad taste in my mouth from our last visit to a Pei Wei, I declined to go up and order again.
I tried the pork rolls and they were so greasy the mustard wouldn't even stick to them. I tasted Brenda's lo mein and the noodles really didn't have much flavor at all. I suppose that having the food sit at the pass under a heat lamp for 15 minutes while the server was on his smoke break didn't help much. This place is really disorganized. While we were there, we watched a table of 4 get served. Three of the four people got their food while the fourth got served only after a 10 minute wait and finally complaining to the staff.
When the waiter came around to ask how our food was, he only asked me (the person who didn't have food in front of him). He ignored Brenda completely. Zero stars is way to high of a rating for this place. We could have had a much better meal at Panda Express at a better price with better service.
In baseball, it's three strikes and you're out. This place won't even get the opportunity to see the third pitch.